Common questions and fixes

Sign-in codes, invitations, seats, passports and other things that can go wrong.

4 min read

I did not get my verification code

Wait a minute, then check your junk or spam folder. The email comes from System Notification. Check the address you typed, then ask for a new code. Still nothing? Write to info@sunbirdit.com.

It says I am not part of a company yet

If a colleague invited you, open the invitation email again and press Accept invitation, then sign in or create your account with the exact email address it was sent to. Signed in with another address? Sign out and use that one. If nobody invited you, fill in the form to request a workspace for your company.

The invitation email went to junk

Mark it Not junk so the next SunTrip emails reach your inbox, then press Accept invitation. An Admin can also press Resend beside your name under Settings, Team.

My workspace is not ready

New workspaces are set up by our team, usually within a few minutes. You get an email when yours is ready. Press Check again to look.

I cannot sign in because my trial or subscription ended

An Admin can open billing from the sign-in screen and subscribe again. If a payment failed, an Admin can update the card there.

I cannot invite someone

All your seats are in use. Remove or turn off someone, or ask an Admin to add seats under Settings, Plan & billing. If a seat reduction is booked, you cannot invite beyond the lower number.

I cannot see a button or a Settings tab

What you see depends on your role. Ask an Admin to change your role if you need more.

I cannot see a passport number

Passport numbers are hidden for everyone. Press Reveal on the traveller's profile; if there is no Reveal button, your role does not allow it. See Passports and privacy.

I cannot add a second traveller to a customer

An Individual customer has exactly one traveller. To add more, open the customer, press Edit and change its Type to Family or Corporate.

A colleague is not getting our emails

Ask them to check their junk folder, and to open Settings, Language and notifications and see which emails they have switched off.

Still stuck?

Write to info@sunbirdit.com and tell us what you were doing and what you saw. A person will reply.