The short version
- You can cancel any time. You keep full access until the end of the month or year you have paid for.
- Payments are not refunded, and we do not give credits for unused time or unused seats.
- If we ever charge you by mistake, we put it right.
Free trial
The trial is free and needs no card, so there is nothing to refund. Try SunTrip properly before you subscribe.
How billing works
SunTrip has a price per seat, shown on our website and at checkout. You choose to pay monthly or annually, in advance, by card. Your subscription renews automatically at the end of each month or year until you cancel.
Cancelling
An Admin can cancel at any time: open SunTrip, go to Settings, Plan and billing, then Manage billing. Your subscription stays active until the end of the period you have paid for, so your whole team keeps working until then. After that you are not charged again and access pauses. We do not delete your information straight away. We aim to keep it for at least 90 days and to email you before we remove anything, but that is not a guarantee, so please download a backup from Settings while you still have access. If you change your mind before the period ends, you can keep your subscription from the same page.
No refunds for the period you have paid for
When you cancel part-way through a month or year, or stop using SunTrip, the payment you have already made is not refunded and the remaining days are not credited. Your access simply continues to the end of that period.
Changing the number of seats
- Adding seats: charged straight away for the rest of the current month or year, and the new seats are ready at once.
- Removing seats: takes effect at the end of the period you have paid for. Everyone keeps all the paid seats until then. Nothing is refunded or credited for the seats you remove. From the next month or year you pay for the lower number. On an annual plan this means a reduction applies at the end of the year.
If a payment fails
We will try again and email your Admins. If it is still unpaid after 7 days, access pauses until the payment is made. We do not delete your information while you put it right.
If we get it wrong
If you were charged by mistake, charged twice, or charged for something you did not agree to, tell us at info@sunbirdit.com as soon as you can and we will correct it, including refunding the amount that was charged in error. Nothing in this policy limits any rights you have under the law.
Questions
Write to info@sunbirdit.com and a person will reply.