Plan and billing
How the free trial, subscribing, seats and cancelling work.
4 min read
Only a company's Admins can see and change billing, under Settings, Plan & billing.
Price
SunTrip has one price per seat, shown on our website and on the billing page. A seat is one person who can use your workspace. You choose how many seats you pay for, and whether to pay monthly or annually, in advance by card.
Subscribe
- During your trial, or after it ends, open Settings, Plan & billing.
- Choose Monthly or Annually, then the number of seats. The page shows the total for the month or the year.
- Press Subscribe. You go to a payment page run by our payment provider, Stripe, to enter your card, and come straight back.
Your workspace is active as soon as the payment is confirmed. You get an email when it is.
Add or remove seats
- Adding seats is charged straight away for the rest of the month or year, and the new seats are ready at once.
- Removing seats takes effect at the end of the period you have paid for. Everyone keeps all the paid seats until then, and nothing is refunded or credited. From the next month (or, on an annual plan, the next year) you pay for the lower number. You cannot go below the number of people you have.
- Changed your mind about a reduction? Choose your current number of seats again and press Keep these seats.
Manage billing
Press Manage billing to update your card, see and download invoices, or cancel.
Cancelling
You can cancel at any time. Your subscription runs to the end of the period you have paid for, then access pauses. We do not delete anything straight away. Payments are not refunded. The full details are in the Refund and cancellation policy.
If a payment fails
We email your Admins and try the card again. Your team can keep working for 7 days. If it is not put right by then, access pauses until it is paid. An Admin can open billing and update the card even while access is paused.
The free trial
The trial is free, with no card. The banner at the top of the app shows the days left. When it ends, sign-in pauses until an Admin subscribes.