1. What SunTrip is
SunTrip is an online tool for travel agencies to organise their work: customers and travellers, bookings and trips, suppliers, tasks, a log of communications, documents with their expiry dates, a dashboard and reminders, and invoices and payments, with team access. We may improve, change or retire features from time to time, and will not remove a core feature without reasonable notice.
SunTrip is a record-keeping tool. It does not make bookings with airlines, hotels or other suppliers, does not connect to booking systems, and does not take payments from your customers: it records what you book and what you are paid.
2. Your account
- SunTrip is for businesses. The person who creates a company workspace becomes its first Admin and confirms they are allowed to act for the company.
- Admins invite people, give them roles and can turn their access off. Admins are responsible for who they invite and what they let them do, including which roles may see passport details.
- Keep your password private and use a strong one. You are responsible for what happens under your team's accounts. Tell us at once if you think an account has been misused.
- What you give us when you sign up must be accurate and kept up to date.
3. Free trial
New workspaces start with a free trial. No card is needed to begin. When the trial ends, access pauses until an Admin subscribes. We keep your information as described in the Privacy policy. We may change or end the free trial offer for new customers at any time.
4. Subscription and payment
- Price: a price per seat, as shown on our website and at checkout when you subscribe, paid monthly or annually. A seat is one person who can use your workspace (invited people count as soon as they are invited). If any tax applies, it is shown at checkout or on your invoice.
- You choose the number of seats, and whether to pay monthly or annually. You pay in advance for each month or year by card, through Stripe. Your subscription renews automatically at the end of each month or year until you cancel.
- Adding seats is charged straight away for the rest of the current month or year and the seats are ready at once.
- Removing seats takes effect at the end of the period you have already paid for. Everyone keeps all the paid seats until then. Nothing is refunded or credited.
- No refunds: payments are not refunded, and unused time or seats are not credited. If we ever charge you by mistake we will correct it.
- If a payment fails, we try again and email your Admins. If it is not put right within 7 days, access pauses until it is. We do not delete your information while you put it right.
- Price changes: we will give at least 30 days' notice by email before a price change applies to you. If you do not agree, you can cancel before it starts.
- Refunds and cancellation are explained in our Refund and cancellation policy, which is part of these terms.
5. Your information
- Everything you put into SunTrip stays yours.
- Permission to use it. You give Sunbirdit, and the providers that help us run SunTrip, a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, access, view, analyse and display your information: (a) to provide, secure, support and improve SunTrip; (b) for analysis and research, including producing aggregated or de-identified insights and statistics; and (c) where the law requires it.
- You are responsible for your information, and you confirm that you have the rights, and have given the notices and obtained the consents, needed for us to use it as these terms and our Privacy policy describe, including for personal information about your customers and travellers, their passport details and the documents you upload.
- Do not put passwords, PINs, supplier portal logins or card numbers into SunTrip. It is not designed to hold them.
- Your enquiry form. If you use the SunTrip enquiry form on your website or share its link, you are responsible for how you use the enquiries you receive, including contacting people only about their enquiry and as the law allows, and for what you add to the form's messages.
- WhatsApp. Messages your team sends through WhatsApp buttons in SunTrip are sent by you, from your own WhatsApp account, under WhatsApp's terms. Check each message before you send it. SunTrip prepares the text but sends nothing itself.
- You can download a backup of your customers and travellers from Settings. It is a convenience only (see section 9).
- How we handle personal information is described in our Privacy policy.
6. Invoices, VAT and e-invoicing
- Invoices and credit notes issued in SunTrip are your company's documents, issued in your company's name. SunTrip calculates them from what you enter and from your settings (for example whether you are registered for VAT, and the VAT you choose for each line).
- SunTrip is not tax or accounting advice. You are responsible for your tax treatment, for the VAT you apply, for the information on your invoices being correct and complete, and for meeting your tax obligations. Please ask your accountant.
- Once issued, an invoice or credit note is sealed: it cannot be changed or deleted, and a mistake is corrected with a credit note. Sealed invoices and credit notes are kept for at least 5 years, as our Privacy policy explains.
- E-invoicing: when SunTrip offers UAE e-invoicing, it will work with an accredited e-invoicing provider that your company chooses, under your company's own agreement with that provider and at your company's own cost. Sunbirdit is not a party to that agreement and is not responsible for the provider's services. SunTrip is responsible for preparing the invoice data it sends on your instructions.
7. Using SunTrip properly
You agree not to: break the law; upload anything you have no right to share, or anything harmful such as malicious software; try to get into another company's information or to break or overload the service; resell or share your access outside your company; or use SunTrip to send spam. Some file types that can run programs are blocked. Each workspace has a storage allowance and a largest file size, shown in Settings, Plan and billing. We may pause an account that breaks these rules or puts others at risk, and will explain why where we can.
8. When access ends
You can cancel at any time (see the Refund and cancellation policy). When your subscription ends or is not paid, access pauses. We do not delete your information straight away. We aim to keep it for at least 90 days and to email you before we remove anything, so you can come back, but that is our practice and not a guarantee. After that we may delete it, except the sealed invoices and credit notes described in section 6. We may end or suspend your account if you seriously or repeatedly break these terms.
9. Availability, safekeeping of information and support
SunTrip is provided "as is" and "as available". We do our very best, and have every intention, to keep SunTrip running and to prevent any loss, damage or corruption of your information, and we use reasonable efforts to do so. But we cannot promise that SunTrip will always be available, error-free or uninterrupted, or that your information will always be kept, complete, accurate, unchanged, or free from loss, damage, corruption, unauthorised access or disclosure. Because of this:
- SunTrip is not a backup or archive service. Do not rely on it as the only copy of anything important.
- You are responsible for keeping your own copies of your information. The backup in Settings is a convenience: it may not include everything (for example, uploaded files are not included) and we do not promise that it will restore correctly.
- We have no obligation to restore, recover, repair or return information that has been lost, deleted, damaged or corrupted, or to keep backups for you. If we choose to try to help, we do so as a courtesy and without any promise that it will succeed.
- We do not promise that your information is encrypted, or that nobody will ever view it, and nothing on our website, in our emails or in the app is such a promise.
- Reminders and alerts (for example about expiring passports, departures or tasks) are a help, not a guarantee: you remain responsible for checking dates, documents and travel requirements yourself.
We may pause the service briefly for maintenance. Support is by email at info@sunbirdit.com.
10. Our rights
SunTrip, its design, software and brand belong to Sunbirdit and its licensors. You get the right to use it for your business while your account is open. These terms do not give you ownership of anything of ours.
11. Liability
To the fullest extent the law allows: we are not liable for any loss, damage, corruption or deletion of data or information, or any unauthorised access to or disclosure of it, however it happens; for missed travel, expired documents, refused boarding or visas, or penalties, including tax penalties; or for lost profits, lost business, or indirect or consequential loss. Our total liability for anything connected to SunTrip is limited to the amount you paid us in the 12 months before the event. Nothing in these terms limits liability that cannot be limited by law.
12. Changes to these terms
We may update these terms. If a change matters, we will email account Admins at least 30 days before it applies. Using SunTrip after that means you accept the new terms.
13. Governing law
These terms are governed by the laws of the United Arab Emirates, and the competent courts of the United Arab Emirates will decide any dispute. Please contact us first at info@sunbirdit.com; most problems can be sorted out quickly.
14. Contact
Sunbirdit L.L.C-FZ, United Arab Emirates. Email: info@sunbirdit.com.