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Email notifications
Which emails SunTrip sends you and how to switch them off.
2 min read
SunTrip emails you only about things that matter.
The reminders you can switch off
Under Settings, Language and notifications each person ticks or unticks the emails they want. Everyone starts with all of them on, and your choice only affects you.
| Morning summary | One email at 08:00 in your company's time zone, only when there is something for you: your departures tomorrow, your tasks due tomorrow or newly overdue, leads to follow up, and passports and documents reaching 90, 30 or 0 days before they expire. |
| A task is given to you | Straight away, when someone else gives you a task. |
| A new enquiry from your website | Straight away, when someone sends your website form, if you receive its enquiries. |
| WhatsApp reminders to send | The day before your customers travel, a reminder to send them the WhatsApp reminder: in the bell, in the morning summary and on the booking. Switching it off does not stop the departure reminders themselves. |
SunTrip emails your team only. It never emails your travellers or customers.
The emails you always get
Emails about your account and your team cannot be switched off: invitations, your trial and subscription, payments, storage warnings and changes to your access.
If emails do not arrive
They come from System Notification. Check your junk folder and add the sender to your safe list. Then check that the email is switched on under Settings, Language and notifications.
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