Travellers: profiles, preferences and loyalty numbers

What a traveller profile holds, how to find someone, and the completeness checklist.

4 min read

A traveller is a person who travels. Each one belongs to a customer: the company they work for, their family, or themselves.

Add a traveller

1. Open the customer, go to its Travellers tab and press Add traveller.
2. Only the first and last name are required. Add the rest when you have it.
3. Press Add traveller.

What a profile holds

• Traveller and contact: name, gender, date of birth, nationality, email, mobile, language, city and country. Press WhatsApp beside a mobile number to open a chat with them. Type numbers with the country code (like +971 50 123 4567), or SunTrip reads them in the traveller's country.
• Passport: number and expiry date. See Passports and privacy.
• Preferences: seat, cabin, meal, hotel and special requests.
• Loyalty programmes: the airline or hotel and the membership number. SunTrip never stores loyalty passwords or PINs, and there is no place to type one.
• Notes: where the traveller came from, remarks and feedback.

Find a traveller

Open Travellers and type the start of the last name. Click the customer's name in the list to open that customer.

The completeness checklist

At the top of a profile SunTrip lists what is still missing: passport number, passport expiry, date of birth, nationality, and an email or mobile.