Bookings, trips and flights
Record every service you sell, group them into trips, and follow each from draft to completed.
5 min read
A booking is one service you sell: a flight, a hotel stay, a transfer, a visa, insurance, a tour, a cruise, or anything else. Each has its own form, its travellers, the supplier, the booking reference, and the price.
Add a booking
- Open Bookings and press New booking, or use the Bookings tab on a customer or traveller.
- Choose what you are booking, then the customer.
- Tick the travellers on it. The first one ticked is the lead traveller. A family flight is one booking with everyone on it.
- Fill in the details for that type, the supplier, the booking reference (PNR or voucher) and the price. Press Save as draft.
Every booking gets its own number, like BK-2026-00001, which is never given to another booking.
Flights
Add one leg per flight: one way, return and multi-city all work the same way. For each leg, enter the airline, the flight number, the airport codes (like DXB and LHR) and the departure and arrival times. Use Add a leg for each connection or return flight.
From draft to completed
| Draft | Being put together. A draft can be changed freely, or deleted. |
| Confirmed | Booked with the supplier. Press Confirm on a draft. A confirmed booking is never deleted: press Cancel booking instead. |
| Cancelled | No longer going ahead. It can go back to draft if it is booked again. |
| Completed | Done. SunTrip marks a confirmed booking completed the night after its last day, in your company's time zone (Settings, General). A completed booking cannot be changed. |
Trips
The services of one journey belong together. Open a booking and press Add a service to this trip to add the hotel, the transfer or the insurance for the same travellers; the booking shows the rest of its trip. Copy this booking starts a new booking from an existing one, for a similar trip.
Finding a booking
The Bookings page shows bookings from 30 days ago onwards, earliest first. Filter by type, status, the person responsible and dates, or type a booking number or a booking reference (PNR) in the search box to find it whatever its date.
Price, cost and margin
Enter the price to the customer and, if your role may see it, the cost from the supplier: SunTrip shows the margin. Only roles with See costs and margins (Admins and Managers to begin with) see or enter costs. The currency starts as the customer's invoice currency, or your company's.
Send the confirmation or a reminder on WhatsApp
- Open a confirmed booking and press WhatsApp.
- Choose the message (the confirmation, or the reminder that the trip is tomorrow), the language (English or Arabic) and who it goes to.
- Read it, change anything you like, and press Open WhatsApp. WhatsApp opens with the message ready: press send there.
Messages go from your own WhatsApp, so your customers see your number. They list the flights at local times, the hotel and the booking reference, and never a passport number or a price. The day before a trip starts, the booking says so, with a link to send the reminder, and the morning email reminds whoever is responsible.
Tasks, documents and the log
Each booking has its own Tasks, Documents (such as the e-ticket or the hotel voucher) and Log tabs. The log also notes each WhatsApp message prepared, by whom and for whom.